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Call Center Agent | Eastwood, Libis

Metacom
Eastwood - Philippines
Postal code: 1100
Industry: Telecommunications
Number of employees: 50-200

Posted:20 Month

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Duration of employment:

Permanent

Career field:

Customer Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

High School

Location of Job:

Quezon City, Metro Manila, Philippines

Permanent Customer Service Less than 35,000 PHP High School Quezon City, Metro Manila, Philippines

Description:

Job Responsibilities:

• Answer participant questions, as well as talk to participants to achieve a full understanding of what critical information is being asked.
• Document all calls with regard to inquires
• Monitor Call Tracking for responses from the administrative group so call returns are done in a timely path.
• Follow-up with clients within a 24-hour period in regard to the initial phone call. Even if it is to just touch base and let the customer know the inquiry is still being investigated.
• Provide high-quality customer service on every call. Providing support and guidance to customers through written communication channels.

Qualifications:

No BPO experience required
HS Grads old Curriculum/ Senior High School grads and ALS graduates are welcome to apply
With good English communication skills

 

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